Complaints Procedure

  1. Students who have a complaint against any aspect of OTSTS’s conduct, are asked to notify Sally Morris as soon as possible by email or letter, setting out the content of the complaint and all related circumstances.
  2. Students may contact Sally, details as follows:
    Email: Phone: 07989 280469
    Address: Sally Morris OTSTS
    12 Victor Gardens, Hockley, Essex SS5 4DR
  3. Complaints will be acknowledged within 24 hours of being received. If there is a
    potential conflict of interest, then a suitable alternative from outside OTSTS may be
    appointed, with the complainant’s agreement.
  4. Complaints will be investigated thoroughly and personally by Sally or the appointed
    Investigating Officer. This may include a meeting with the complainant to examine all
    the evidence involved.
  5. A full response will be made to the complainant within 21 days of the complaint
    being received. This may include any appropriate reparation.
  6. OTSTS will also fulfil its duty of responsibility towards external investigations,
    whether conducted by the police or other relevant authorities.
  7. For all FHT courses – students who are not satisfied with the outcome of this process
    may submit a complaint to FHT under the Complaint Procedure for Accredited
    Course Provider