Complaints Procedure

  1. Students who have a complaint against any aspect of On the Spot Training School OTSTS’s, On the Spot Online OTSOL’s conduct, are asked to notify Sally Morris as soon as possible by email or letter, setting out the content of the complaint and all related circumstances.
  2. Students may contact Sally, details as follows:
    Email: Phone: 07989 280469
    Address: Sally Morris OTSTS
    12 Victor Gardens, Hockley, Essex SS5 4DR
  3. Complaints will be acknowledged within 24 hours of being received. If there is a potential conflict of interest, then a suitable alternative from outside OTSTS / OTSOL may be appointed, with the complainant’s agreement.
  4. Complaints will be investigated thoroughly and personally by Sally or the appointed Investigating Officer. This may include a meeting with the complainant to examine all the evidence involved.
  5. A full response will be made to the complainant within 21 days of the complaint being received. This may include any appropriate reparation.
  6. OTSTS / OTSOL will also fulfil its duty of responsibility towards external investigations, whether conducted by the police or other relevant authorities.
  7. For all FHT courses – students who are not satisfied with the outcome of this process may submit a complaint to FHT under the Complaint Procedure for Accredited Course Provider